Product Manager, DashOps (f/m/x)

About Gigs Gigs is an operating system for mobile services. We unlock new revenue opportunities and enable seamless user experiences. From tech giants to innovative startups, we empower businesses to effortlessly embed telecom capabilities into their platforms. Gigs is a category creator in one of the world's largest industries—telecom. We're backed by leading VCs such as Ribbit Capital, Google's Gradient, and Y Combinator, as well as industry leaders such as the CEOs of Uber, DoorDash, and Instacart. Gigs has one of the most talent-dense, ambitious teams in the world who have been in key roles at category leaders like Stripe, Shopify and Airbnb and are now bringing their experience to build the same in telecom. The position The Product Manager for Dashboard & Operations Tooling will take over the Dashops team and drive the product roadmap needed to enable the kind of simple telecom operations & support that will allow Gigs and our customers to scale sufficiently to unlock the next 100-250M$ in ARR. To do so, this person must deeply understand the operations of Gigs' and be able to identify and ruthlessly prioritize the highest impact improvements for Gigs' and our customers. Regulatory compliance across geographies is a foundational part of the Gigs offering, and this role is central to building this into our products and APIs. To be successful, you must be skilled at product discovery, creating easy UX flows, writing clear copy, communicating with customers as well as cross-functionally, managing projects, creating roadmaps, prioritizing, influencing executives, and understanding legal compliance requirements. Our view is that dashboard and operational products shouldn't be boring, and infusing beauty, creativity and a bit of fun into our products is part of this role, too. Key responsibilities include:

• Build simple, lean, and effective workflows solving the most critical operational jobs to be done in collaboration with designers, engineers, customers and the compliance and legal teams
• Identify and remove internal and customer time sinks and costly manual work with tools and automation
• Understand and bake in compliance into the Gigs platform across geographies
• Prioritize a roadmap of features, balancing short-term benefit and long term vision
• Influence decisions higher up in the organizational structure and across teams.

About youWe know that perfect candidates don't exist. Even if not all of this applies to you, we'd love to learn more about you.

• Bachelor's degree or equivalent practical experience.
• At least 5 years of experience in product management
• Excellent analytical, communication and problem-solving skills
• Hands on mentality: You take ownership and move projects forward while keeping everyone in the loop, over-communicating in a remote work environment.
• Able to juggle many competing priorities at once without getting overwhelmed
• Empathy for our customers, internal operations, and customer support teams
• Fluency with data: You are familiar with data analytics tools and able to conduct your own analysis to prioritize features and show their impact.
• You are able to quickly dive into the world of telecom, operations and support and understand your users and their needs well
• You enjoy working with cross-functional teams and managing complex projects.

Bonus points if:

• You have worked in the telecommunications space before
• You have worked in a team that enabled support or operations team before and product-managed internal or support tooling
• You have worked in a fast-growing, startup before
• You have worked in a remote environment before
• You are familiar with Figma and have worked in a kanban-style environment

Remote Work at Gigs At Gigs, we're remote-friendly, with a strong emphasis on meaningful in-person collaboration. While most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity.

• Gigs Pads: Our hubs in San Francisco, London, and Berlin are designed for teams to come together when needed—whether to collaborate on projects, meet customers, or simply change the scenery.
• Gigs Republic: Twice a year, the entire company gathers for in-depth team bonding, strategic sessions, and shared experiences to reinforce our culture and drive growth.

This blend of remote work and in-person collaboration ensures we maintain a dynamic, connected, and innovative team environment. What We Offer At Gigs, we believe in rewarding excellence. You'll receive competitive compensation and stock options to ensure you are truly part of our growth. Benefits/additional compensation for this role may include stipends for upgrading your home office or work setup, learning and development budgets to support your career growth and a free phone and international data plan (naturally). If you're excited about pushing boundaries and helping us shape the future of telecom, we'd love to hear from you. For more information on benefits, Gigs Pads, and life at Gigs, check out our Careers page.