Remote Project Coordinator

Project Coordinator IntePros is seeking a Project Coordinator to join our premier global client. This position reports to the Project Team Manager and thrives in a fun and fast-paced environment. The ideal candidate will engage in heavy phone and e-mail communication with customers while utilizing a wide variety of software tools to navigate customer accounts, research policies, and identify effective solutions. The Project Coordinator will collaborate within a team setting and communicate internally across departments. Key Responsibilities

• Provide members with a personalized creative experience.
• Coordinate the entire lifecycle of customer projects, ensuring seamless execution.
• Deliver stellar customer satisfaction at all times.
• Partner with Publishing teams to enroll members in the appropriate service package.
• Work cross-functionally with internal departments to ensure timely delivery of quality products.
• Utilize various software systems to proactively monitor and manage customer accounts.
• Meet all performance and quality metrics.
• Initiate and drive process improvement projects within the department.
• Oversee the management of operations and relationships with multiple third-party partners.
• Monitor data and APIs to identify critical changes and opportunities.
• Engage in brainstorming sessions to enhance team processes and strategies.

Required Skills & Experience

• 3+ years of experience in customer service or project coordination.
• Associate’s Degree required; Bachelor's Degree preferred.
• Strong working knowledge of Microsoft Office Applications.
• Ability to multitask, prioritize, and maintain strong organizational and follow-up skills.
• Excellent written and oral communication skills.
• Analytical and problem-solving abilities.
• Aptitude to quickly learn new systems and software.
• Experience with process improvement initiatives.

Preferred Qualifications

• Experience working with high-volume processes.
• Familiarity with professional communication, particularly written communication.
• Experience in transportation or fleet management is a plus but not required.
• Background in program management or product management is beneficial.
• Experience with project management tools such as Asana, Smartsheet, and internal Amazon systems.
• Willingness to travel up to 25% for offsite meetings and manufacturing location visits.

Team Culture Our team collaborates across Sales Operations, working closely with Sales Managers to manage short- to mid-term projects and ad-hoc requests. While we follow established guidelines, we value a transparent and adaptable working style, with an emphasis on process improvements. This contract role is ideal for a motivated and detail-oriented individual who excels in a dynamic environment. If you have a passion for project coordination and customer satisfaction, we encourage you to apply.