**Introduction** A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world’s leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your Role And Responsibilities**

*   Maintain a portfolio of large, complex customers as a CSM: create an engagement strategy with a sense of urgency by working closely with customers to understand and drive use cases; monitor and track usage of Apptio applications; identify and react to adoption risk, both in terms of threats and opportunities; build, agree, then coach customers to deliver against their success plans to ensure achievement of roadmap targets and defined success metrics.
*   Develop strong customer relationships: proactively engage with customers across both operational and management positions to promote their Apptio solution and showcase value back to them; understand the customer business and empathize with their circumstances in order to build a relationship as a trusted advisor and foster deep trust.
*   Serve as Apptio coach and expert: provide product knowledge and expertise as it relates to customer needs; coach customer TBM team on best practices, reference examples across your portfolio, and leverage your Apptio internal network to guide and mentor customer to achieve their goals.
*   Collaborate and partner with Customer Success teams: Lead solution architecture, new capabilities, patches and upgrades, etc. discussions in partnership with Customer Success Advisors, Engineering, technical experts, etc. Ensure that the right solutions get implemented, upgrades and patches are timely, following Apptio best practices.
*   Coordinate with the Account Management Function: working alongside Account Managers to ensure alignment with the efforts of the Account Management team to maximize retention, adoption, and customer satisfaction; periodically engage directly in the sales process, specifically within existing accounts.
*   Maintain Product Knowledge: Understand the business and technical problems the Apptio solution addresses; stay current on product roadmap as well as understanding the scenarios, features, and functions within each of the products and how these are applied to address business and technical problems; collaborate with product management and development functions to channel client feedback and enhancements as appropriate.
*   Program Management: Provide overall program oversight, working in partnership with Apptio Product and Engineering teams, Apptio University, Global Deployment, Customer Success Advisors and Delivery Services to execute high-quality projects and initiatives aligned to agreed outcomes. Provide mentorship to Apptio customers which includes product and operational best practices, rollout, Month End Close Practice as well as other client processes best supported with the Apptio solution. Act as the escalation point for the team, working to communicate and resolve issues related to value realization. Support the completion of project deliverables by assisting with sponsor / executive coordination within the customer, process invocation / alignment and value conversations.

**Preferred Education** Bachelor's Degree **Required Technical And Professional Expertise**

*   Candidates must have 5+ years as a CSM or Technical Account Manager role in a SaaS organization
*   Proven experience in B2B SaaS environment delivering against operational metrics focused on adoption and renewal, upsell and expansion, subscription services and margins
*   Proven experience managing a demanding portfolio of customers, driving customer value and adoption through use case elicitation and roadmap execution

**Preferred Technical And Professional Experience**

*   Experience within IT Finance and/or Technology departments
*   Technical / hands on implementation experience
*   Experience positioning or selling software and/or services within software industry
*   Capable influencer with proven ability to build and maintain strong customer relationships at all levels
*   Team player who will innovate to continue improving the way Apptio serves its customers
*   Excellent organization, program/project / time management and communication skills
*   3+ years in a management role or leading cross-functional teams
*   One or more of the following knowledge areas is a plus:

*   PMP and/or Agile Methodology certification or relevant experience
*   Apptio product knowledge
*   TBMA certification
*   FinOps certification
*   AWS/Azure/ GCP practitioner certification

Sr. Customer Success Manager - Apptio

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. Our Renewals team plays a crucial role in the customer journey, partnering with customers to ensure continued value and success. Working collaboratively with sales, channel partners, customer success, and sales operations teams, this position focuses on building long-term relationships while managing subscription renewals seamlessly. **What you’ll do;**

*   Build and maintain strong customer relationships through personalized communication across phone, video, and email platforms
*   Drive the renewal process to support and grow Annual Recurring Revenue (ARR)
*   Analyze license usage and manage true-up processes
*   Partner with customers to understand their organizational goals and create tailored renewal solutions
*   Support the broader renewals team with administrative coordination
*   Manage renewal timelines effectively
*   Work cross-functionally with Sales and Customer Success teams to develop renewal strategies using data-driven insights
*   Guide customers through the documentation process, ensuring accuracy and completeness
*   Identify potential challenges early and develop proactive solutions
*   Support enterprise-level customer relationships

**Experience that will help you get started;**

*   Background in customer-facing roles such as Account Management, Renewals, or Customer Success
*   German language proficiency
*   Knowledge of B2B software sales environments
*   Understanding of subscription-based business models
*   Strong communication and relationship-building capabilities
*   Self-motivated with a focus on outcomes
*   Experience in collaborative problem-solving and agreement facilitation
*   Knowledge of technical products is valuable - particularly in DevOps, software development lifecycle, or application development
*   Alignment with our organizational values
*   Track record of consistent renewal performance

**Country Hiring Guidelines:** GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. **Privacy Policy:** Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Senior Renewals Manager, APAC ( Sydney )

The role of a Senior Project Manager - Ubuntu Embedded Systems at Canonical As a Senior Project Manager for Canonical’s Devices business, this role is responsible for the coordination and completion of large complex customer-facing projects, overseeing all aspects of project delivery and acting as the primary delivery liaison between Canonical's engineering teams and Canonical's customers. You will be managing the projects that involve the delivery of Ubuntu images on a wide variety of devices ranging from robots, edge gateways, and IoT devices to PCs and automotive systems. This is a high-profile project management position where you are expected to build and maintain working relationships with team members, customers, other partners/vendors (Silicon vendors, OEMs, ODMs, IHVs), and other Canonical departments/teams. **Location:** This role will be based remotely in the APAC region What your day will look like

*   Manage projects through their complete life cycle and ensure that the overall goals for both Canonical and the client are met
*   Successfully deliver engineering professional services for assigned projects
*   Work with engineering teams on custom board enablement and delivery of Ubuntu images to the customers
*   Assist in the development of project statements of work
*   Draft and maintain project-specific schedules/project plans
*   Obtain client agreement to the project schedule and agreed-upon work items
*   Ensure projects are delivered within the time/resources/scope expectations
*   Manage project risk mitigation and plans
*   Drive technical issues to reach desired delivery outcomes
*   Maintain daily and weekly communication with the client and all internal stakeholders
*   Manage delivery schedule of critical third-party deliverables for the project
*   Keep management informed of the status of assigned projects
*   Identify custom engineering requests that are not part of an existing business contract
*   Advocate the appropriate technologies from Canonical's product portfolio to customers
*   Support different time zones and work non-traditional hours as required to support the assigned projects
*   You will be responsible for managing multiple projects simultaneously

What we are looking for in you

*   Solid project management experience in delivering engineering services to customers managing software development teams and field engineers
*   Extensive experience successfully managing projects with cross-cultural and multi-continent internal and external project resources, preferably with resources in Asia, Europe, and the Americas
*   Educational degree preferably in Science, Technology, Engineering, or Math
*   Good knowledge of Linux and the wider Open Source Software community, and understanding of computer architecture
*   Excellent communications skills, both verbal and written, in English
*   Strong leader and problem solver with extensive experience building successful internal and external partnerships and effective working relationships with demanding project sponsors in complex organizational environments
*   PMP/PMI or PRINCE2 Practitioner Certification preferred
*   Ability to work non-standard work hours in support of a worldwide sales and project team
*   Willingness to travel up to 4 times a year for internal events

What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

*   Distributed work environment with twice-yearly team sprints in person
*   Personal learning and development budget of USD 2,000 per year
*   Annual compensation review
*   Recognition rewards
*   Annual holiday leave
*   Maternity and paternity leave
*   Employee Assistance Programme
*   Opportunity to travel to new locations to meet colleagues
*   Priority Pass, and travel upgrades for long haul company events

**About Canonical** Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working at Canonical is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Senior Project Manager - Ubuntu Embedded Systems

**Program Manager** 📍 Remote – Australia or New Zealand 📅 Full Time Are you an experienced Program Manager who thrives in a fast-paced SaaS environment? Do you excel at managing multiple projects, optimising resources, and driving high-impact client outcomes? If so, we want you on our team! **About Attekus** Attekus is a trusted partner for Local Government, government and education entities, delivering refined, focused, and helpful software solutions that enhance community engagement and operational efficiency. Our mantra is simple: We are a family-oriented business that cares for our customers and colleagues like they’re part of the family. **The Role** As a Program Manager, you’ll oversee a portfolio of consulting projects, ensuring they are executed efficiently, meet client expectations, and align with company goals. You’ll play a critical role in resource planning, risk management, and continuous improvement, driving both project success and business growth. **What You’ll Do** ✅ Own & manage a portfolio of consulting projects, ensuring alignment with client needs and business goals. ✅ Oversee multiple projects, ensuring timely delivery, scope adherence, and quality standards. ✅ Lead resource planning, optimising scheduling and team allocation for maximum efficiency. ✅ Identify & mitigate risks, proactively resolving project issues and ensuring smooth execution. ✅ Communicate with stakeholders, keeping clients and internal teams informed and engaged. ✅ Manage project budgets, ensuring financial objectives are met and resources are utilised effectively. ✅ Implement process improvements to enhance program efficiency, quality, and client satisfaction. ✅ Mentor and support project teams, fostering a culture of collaboration and excellence. **What You Bring** 🔹 8+ years of program/project management experience, with at least 3 years in a leadership role. 🔹 Proven ability to manage multiple projects simultaneously in a SaaS-based environment. 🔹 Experience working within or partnering with Local Government, State, or Federal Government sectors (highly desirable). 🔹 Strong budget management skills, with a track record of delivering projects on time and within scope. 🔹 Excellent stakeholder communication and client relationship skills. 🔹 Strategic thinking and problem-solving expertise to navigate complex challenges. 🔹 A leadership style that inspires, mentors, and drives team success. **Key Success Measures** 📊 Project Delivery – Timely and successful completion of projects. 🤝 Client Satisfaction – Strong relationships and positive feedback from customers. 📈 Resource Utilisation – Effective allocation of people and time. 💰 Financial Performance – Meeting budget targets and driving profitability. 🚀 Process Efficiency – Continuous improvements in project execution and outcomes. **Why Attekus?** Attekus is more than just a company – it’s a tight-knit, values-driven team that puts people first. We focus exclusively on Local Government, ensuring our products and services are designed for real community impact. ✨ Flexible remote work – Work from anywhere in Australia or New Zealand. ✨ Career growth opportunities – Shape the program management function in a growing company. ✨ Collaborative culture – Be part of a team that values relationships, innovation, and excellence. Ready to Make an Impact? If you’re excited about leading high-impact programs and projects, we’d love to hear from you!

Program Manager - Remote

Deep Space is a leading tech startup specialising in AI-driven data intelligence for the design and construction industry. Our platform has repidly grown from powerful BIM and Design tools to now incorporate Site and Project Management capabilities. We are seeking an experienced **Programme Manager** to join our **Special Projects Team**. This role will be dedicated to supporting **high profile projects**, ensuring effective project execution through structured scheduling, risk mitigation, and seamless coordination with stakeholders.

You will have a unique opportunity to join a rapidly expanding construction tech startup while still working on real projects and supporting innovative customers and users.

**Key Responsibilities:**

*   Lead and manage programme-level activities, ensuring alignment with project goals and timelines.
*   Utilise **Primavera P6** for project scheduling, tracking progress, and optimizing workflows.
*   Act as the primary interface between **Deep Space’s technical and customer success teams** and the project stakeholders.
*   Oversee **project execution strategies**, focusing on early milestone delivery to mitigate risks related to administrative or political changes.
*   Maintain high-level communication and coordination with internal and external teams to drive project success.
*   Provide continuous improvements to project and programme management **interfaces and capabilities in the Deep Space platform**.

**Qualifications & Skills:**

*   Proven experience in **programme or project management**, preferably within large-scale construction or infrastructure projects.
*   Expertise in **Primavera P6** and project scheduling methodologies.
*   Strong communication and stakeholder management skills.
*   Ability to work independently while collaborating closely with **customer success, development, and executive teams**.
*   Familiarity with risk management and invoicing structures in high-value projects.

**Team:**

The successful candidate would become integral part of the Deep Space Customer Success Team in the Special Projects Division.

This is a dynamic opportunity to be at the forefront of an innovative project while leveraging Deep Space’s cutting-edge capabilities in AI-driven construction intelligence. If you are an experienced Programme Manager with a strong background in project execution and Primavera P6, we encourage you to apply!

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