Operations Program Manager

Title: Operations Program Manager IV (Advertising)

Pay: $70-$80/hr.

Job ID: 60813-1

Location: Fully remote

Duration: 6-month contract starting M-F, full-time (40 hours); W2

*Opportunity for extension or conversion based on performance and business needs*

Health Benefits + PTOSummary

We are looking for a Program Manager to partner with cross-functional teams in the development, execution, and optimization of global program strategies that result in high-impact advertiser experiences. Sitting on a central team, the role is responsible for the guidance sales teams recommend to advertisers. This work is in close partnership with cross-functional teams such as Sales, Product, Marketing Science, Sales Enablement, Programs, Business Engineering, and Business Planning and Operations. Key success factors in this role include previous experience in customer guidance strategy, strong attention to detail, proficiency in data analytics, excellence in project management, familiarity with technical scoping, and the ability to quickly understand, organize and simplify complexity under pressure.

Job Responsibilities:

• Manage customer guidance design, development, and implementation (including change management, stakeholder management, content development and Q&A sessions)
• Identify performance gaps of ongoing projects, support troubleshooting and facilitate discussion and coordination among stakeholders to identify and understand root cause, priority, and impact of issues to the business.
• Prepare routine communication materials on project development status, insights, and trends to help inform and guide improvements to cohort strategy workflows
• Ensure all project-related documents are organized and up to date
• Assists in preparing progress and planning documentation when necessary
• Develop and maintain operational work manuals and reporting processes to ensure seamless project execution and knowledge transfer
• Utilize exceptional project management skills to drive projects forward, ensuring timely completion, and effective resource allocation

Key Projects/Day-to-Day Responsibilities:

• Work with mid-market sales team
• Enablement experience
• Putting slides together
• Comfortable wearing many hats – mindset
• Flexible with expansion and starting from scratch
• Allocation of more resource
• Updating tracking process
• Coordination with XFN’s

Skills:

• 8 years of experience in program management, demonstrated experience using problem-solving to provide sound business solutions and recommendations in ambiguous and complex environments
• Excel in change management, communicating with XFNs and stakeholders
• Analytical mindset, comfortable manipulating data and identifying performance trends across a variety of data visualization tools and packaging narrative into decks
• Experience operating under high pressure while prioritizing and managing multiple projects simultaneously
• Confidently create and deliver presentations and build compelling decks that effectively communicate key messages and insights to various audiences.
• Strong organizational and time management skills, with the ability to develop and maintain operational work manuals and reporting processes

Must-Have Skills

• Organizational skills
• Operational in nature – structure the data
• Project management, communication skills, stakeholder management
• Analytical mindset, operational metrics,

Nice-to-have Skills

• Building decks, presentation
• Account managers, salesperson

Years of Experience: 6+ years in program and operations management – program and project management

Skills needed:

Operations Manager, enabling new market, worked with sales team on new product

Degrees/Certifications Required:

Project management certification – preferred