Sr Manager, Product Management

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and Linkedin! The Senior Manager, Product Management - Admin Tooling is responsible for owning the strategic vision, roadmap, and execution of Alkami’s Admin Tooling platform. This platform is a critical component of Alkami’s digital banking solutions, used by financial institution staff, internal Client Success teams, and Support personnel to manage and optimize digital banking experiences. This role will focus on improving scalability, accelerating implementations, and reducing Support involvement through self-service tooling. The Senior Manager will work cross-functionally with Engineering, Client Success, Support, and other teams to ensure Admin tooling evolves to meet internal and external needs efficiently. This position reports to the VP of Product Services and will manage a Product Manager over our admin tooling, with additional collaboration across teams to drive strategic initiatives. Key Responsibilities & Duties Product Strategy & Vision

• Define and own the multi-year strategic vision and roadmap for the Admin Tooling platform.
• Identify opportunities for scalability improvements, reducing implementation timelines, and increasing automation/self-service capabilities for clients.
• Align Admin Tooling’s roadmap with broader company initiatives, ensuring it supports Alkami’s growth and operational goals.
• Lead cross-functional initiatives that improve product scalability, reduce reliance on Support, and enhance client enablement.

Stakeholder & Cross-Functional Leadership

• Partner closely with Client Success to understand implementation challenges and reduce deployment timelines through tooling improvements.
• Collaborate with Support to develop self-service solutions that decrease the volume of inbound support cases.
• Work with Engineering leadership to guide trade-off decisions and ensure technical initiatives, such as the Postgres migration, align with business goals.
• Engage with internal stakeholders to gather insights on platform gaps and prioritize enhancements that drive efficiency.

Execution & Decision-Making

• Drive high-impact strategic initiatives while assisting in tactical prioritization when needed (e.g., escalations, roadmap trade-offs).
• Provide guidance to the Product Owner - Admin, ensuring alignment between day-to-day execution and long-term vision.
• Ensure the team has clear objectives, key results, and success metrics to measure effectiveness.
• Present roadmap updates and key initiatives to senior leadership and cross-functional partners.

Technical & Domain Knowledge

• Develop a deep understanding of digital banking admin platforms, including financial institution needs, compliance considerations, and scalability challenges.
• Stay informed on industry trends and best practices for enterprise admin tooling.
• Partner with Technology to understand technical dependencies and constraints, ensuring business objectives align with system architecture and development roadmaps.

Experience

• 8+ years of product management experience, with at least 3+ years in a leadership role.
• Experience managing admin tooling or enterprise SaaS platforms, preferably within FinTech or banking.
• Proven track record of defining and executing multi-year product strategies with measurable business impact.
• Strong background in working with implementation and delivery teams to drive operational improvements via tooling and automation.

Skills

• Strategic Thinking – Ability to develop and execute a long-term vision while balancing short-term priorities.
• Cross-Functional Leadership – Experience leading cross-team initiatives that require collaboration across Engineering, Support, and Client Success.
• Product & Business Acumen – Strong understanding of how admin tooling contributes to overall business efficiency, customer satisfaction, and scalability.
• Decision-Making & Prioritization – Comfortable making trade-off decisions between competing priorities based on data and strategic alignment.
• Communication & Influence – Strong ability to articulate product vision, roadmap, and priorities to stakeholders, including executive leadership.

Success Metrics

• Reduction in implementation timelines for new clients.
• Decrease in Support case volume due to self-service tooling improvements.
• Adoption of new admin tooling features by internal teams.
• Successful execution of key technical initiatives (e.g., Postgres migration support).
• Alignment of roadmap priorities with company growth and operational efficiency goals.

Personal Attributes

• Proactive & Self-Motivated – Takes initiative and drives progress with minimal supervision.
• Detail-Oriented & Organized – Manages multiple priorities effectively while maintaining focus on key deliverables.
• Collaborative Mindset – Works well across teams, building strong relationships with stakeholders at all levels.
• Analytical & Data-Driven – Uses data to inform decisions, measure impact, and adjust strategies as needed.
• Resilient & Adaptable – Navigates change with confidence and thrives in a fast-paced, evolving environment.
• Leadership Presence – Inspires trust and confidence while advocating for product strategy and execution.

The salary range for this position is: $153,200 - $229,800 Cool Things to KnowNot Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important StuffAlkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. J.D. Power 2024 Mobile App Platform Certification Program__SM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.